FAQ - frequently asked questions

What is LOVEMAGENTA.COM?

Everything here is really about magenta. But not only as our brand color – magenta works at least as well as a color highlight for current fashion, hip accessories or smart gadgets. Maybe magenta is your personal favorite color too? Whatever it is, you will find a wide range of potential new favorite products in our onlineshop. Sometimes noisy, sometimes very soft. But always stylish, modern and exciting. So dive into the big world of LOVEMAGENTA.COM.

How do I find the right size for me in textile articles?

We provide you with our size chartfor finding the size.

What are the payment options?

We accept payments by credit card, direct bank transfer and PayPal. In addition, coupon codes can also be used for payment. Please note that the number of voucher codes that can be redeemed at the same time is limited.

Information about payment by credit card:

We accept VISA, MasterCard and American Express and require your card number, card verification number (3-digit numeric code on the back of the card) and the expiration date of your card. The card account will be charged with the invoice amount immediately after payment confirmation.

Information about payment by direct bank transfer:

With SOFORT bank transfer we receive the transfer credit immediately. This will speed up the entire ordering process. All you need is your account number, bank code, PIN and TAN. Via the secured payment form of SOFORT GmbH, which is not accessible to merchants, SOFORT Überweisung automatically sets up a transfer in the customer’s online bank account in real time. The purchase amount is transferred immediately and directly to the merchant’s bank account. If you choose the payment method SOFORT Überweisung, a pre-filled form opens at the end of the ordering process. This already contains the bank details of the provider. In addition, the form already displays the transfer amount and the purpose of the transfer. The customer must now select the country in which he has his online banking account and enter the bank code. Then the customer enters the same data as when registering for online banking (account number and PIN). The customer confirms his order by entering the TAN. Directly afterwards, the customer receives confirmation of the transaction. Basically, every Internet user can use SOFORT Überweisung as a payment method if he has an activated online banking account with PIN/TAN system. It should be noted that SOFORT Überweisung is not yet available at a few banks. More information on whether a bank supports this service is available here: https://www.sofort.com/ger-DE/general/fuer-kaeufer/fragen-und-antworten/

Information about payment by PayPal:

You pay the invoice amount via the online provider PayPal. Basically you have to be registered there or you have to register first, legitimize yourself with your access data and confirm the payment instruction to us. You will receive further instructions during the ordering process.

Miles GmbH, Love Magenta Shop keeps the right to restrict the use of the available payment methods individually. In this case you will be informed immediately by e-mail.

Information about payment by voucher code:

In the summary of the shopping cart you can enter a voucher code. The redeemed gift certificate entitles you to purchase services from the Love Magenta Shop in the amount of the value of the gift certificate. Depending on the coupon code, several codes can be redeemed together. These must be entered separately from each other. Please note that in the case of a refund, we will refund the amount via the payment methods used at the time of payment, thereby applying the voucher value to the items kept, depending on the voucher code in question. If the value of the retained items is less than the voucher value, you will receive the voucher value for the returned items in the form of a new voucher code, which we will send by e-mail.. You can also buy vouchers here in the store as GIFT CERTIFICATE.

How we handle the shipping?

We ship within the EU to the following shipping countries by DHL. In the listof shipping countries you will also find informations about the particular freight costs. We send our packages climate neutral with DHL GoGreen. We balanced a total of 24.29 t CO2e through climate-neutral GOGREEN products and services in 2019.

Go Green – Logo GOGREEN certificate

How long will the right of withdrawal be valid?

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal term is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods or the last item.
If you make use of your right of withdrawal, you can return the goods to us free of charge with a return label. You can create it with the link below. Please note that the creation of a return label is only possible for certain countries. In our list of shipping countriesyou can find out for which countries this applies.

How can I return items?

Please put the items back into the packaging

  • Download our return form and put it filled in with the return package.
  • In addition, please be sure to include the delivery bill or a copy of the delivery bill or invoice with the package.
  • Due to a technical adjustment, we can unfortunately temporarily not offer free returns. However, we will resume this service shortly and offer at this point again a possibility for free return shipping within Germany.

Guarantees for more security

Of course, the legal guarantee period of 2 years applies to all articles. Furthermore, we or the manufacturer provide you with an additional warranty for certain items. You can find out which articles this applies to directly at the respective articles. The additional warranty does not limit the statutory warranty.

How can I contact the Love Magenta Shop?

You have questions about a product or your order? We are happy to help and look forward to your request. Our contact details in overview:

Miles GmbH
Love Magenta
Harckesheyde 91-93
22844 Norderstedt

service@lovemagenta.com

Phone: 0800 222 8266 (free within Germany)
+49 40 94364-125 (for calls from abroad)

Mo-Fr 09:00 – 17:00 Uhr

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